Digital Finance Must Prioritize Trust and Resilience, Says RBI Deputy Governor

India's digital finance sector has achieved significant scale, but must now shift focus to building trust and resilience, according to RBI Deputy Governor Murmu at the Global Fintech Festival 2026.

While technology has transformed financial services, Murmu stressed that trust remains the foundation. Operational and cyber resilience are critical priorities for strengthening the nation's financial infrastructure. The RBI official noted that digital inclusion must extend beyond smartphone penetration to ensure all citizens benefit from financial services.

Murmu emphasized that regulated financial institutions retain ultimate responsibility for service delivery, even as technology enables broader distribution of financial products and services.